At Berla Beauty, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.
Returns
If you would like to return a product, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions on how to return the product to us. Please note that the item must be in its original condition and packaging.
Refunds
Once we receive your returned item, our team will inspect it to ensure that it meets our return policy requirements. If the item is in its original condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Please note that shipping and handling fees are non-refundable, and customers are responsible for the cost of return shipping.
If you receive a damaged or defective product, please contact our customer service team immediately. We will work with you to provide a replacement or refund.
We are committed to providing our customers with high-quality products and excellent customer service. If you have any questions or concerns about our refund policy, please contact us.